Customer Service and Warranty
Banzai skateboards are guaranteed against manufacturing faults and regular usage breakage for 90 days from proof of purchase. The warranty covers material and manufacturing faults. You can submit a claim if a problem occurs during proper use within the warranty period. The warranty period for all other products than the skateboard is limited to 2 years.
To exercise your warranty, you must notify us via letter or Email:
Banzai GmbH & Co. KG
The declaration must exhibit your name, address, date of product receivement, order number and the reason for your warranty claim.
Your skateboard warranty does not cover:
- Scratching of the anodization due to contact with stone or asphalt
- Exposure to excessive heat
- Accidental or forceful damage to the board
- Dents or depressions from the rider or foreign objects
Banzai shall not be liable for any injury, death, loss or damage, direct or consequential arising out of the use or inability to use this product. Before use, the user must determine the relevant product for their needs and assume all risk and liability whatsoever in connection therewith.